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FAQ

FAQ

FREQUENTLY ASKED QUESTIONS

Q

What are Decibullz?

A

Decibullz are do-it-yourself custom-molded earpieces for earplugs, earphones, and more. Decibullz are easily molded by you to the unique shape of your ears.

Q

How do Decibullz work?

A

Molding Decibullz is easy. Simply heat the molds in a cup of hot water and shape them to your ears. That’s it! The Decibullz earpieces can also be re-molded as many times as needed to get the perfect fit.

Q

If I mess up the first time molding my Decibullz can I try again?

A

Yes! Decibullz are the only earphones in the world that are re-moldable. You can keep molding them until you get the perfect fit.

Q

What if my earplugs don't fit?

A

If the earplugs do not fit after molding, all you have to do is remold to get a better fit. Just go through the remolding steps again. You can remold as many times as needed to get that perfect fit. If there are any rough or sharp edges, put back into the water for 2-3 minutes then smooth the rough edges with your fingers until smooth.

Q

I have a comfortable mold, but I can still hear surrounding noise.

A

If you think you have a good mold and just need more noise isolation, move up to a larger size of foam tips.

Q

What if one side fits better than the other side?

A

If you find that one ear fits better than another, sometimes each side can require a different size of tip. So please use any combination needed to ensure a great fit. (Example would be a small foam tip in the right ear and medium foam or silicone in the left ear).

Q

The mold seems uncomfortable after a few hours of use, how can I make it more comfortable?

A

If the molding material goes under the folds or ridges of your ear it can become uncomfortable. Remold the earplugs and make sure that all the molding material is contained in just the concha (bowl) of the ear.

Q

After molding and moving up a size of foam tips, what if I still need better noise isolation?

A

You can use a bite block while molding--this opens the ear canals and allows the material to get a little deeper.

Q

What is a bite block?

A

A bite block is something that holds your jaw open 1-2", it opens your ear canals and lets the tips get a little deeper. When you close your mouth the ear canal tightens over the tip and you get a little better seal. Keep the bite block in until the molds are cooled and you remove the molds.

Q

Will Decibullz work if I have small ears?

A

Yes. However for very small ears we recommend using scissors to cut off some of the molding material.

Q

Will Decibullz work if I have big ears?

A

If you have large ears, try to create more of a shell than a plug-- this helps cover the concha (bowl) of the ear.

Q

Do Decibullz have a warranty?

A

Yes. Decibullz Earphones, Earplugs and Adapters come with a 1-year manufacturer’s warranty that covers all manufacturer defects.

Q

What is the easy shape system?

A

The molds are compatible with all of our products, except the True Wireless headphones and AirPod Ear Hooks - all you have to do is take out the main component (with the logo on it) and switch with all of the other components converting the molds into headphones, earplugs, earplugs w/ lanyard, percussive filters, professional filters or high fidelity filters or using with the lanyards.

Q

What products go with the easy shape system?

A

The following products are compatible: Back plugs, Security Radio Adapter Back Plug, Percussive Filters, Professional Filters, High Fidelity Filters (all filters must remain in the housing to be compatible unless when used with the filter lanyard), Earplug Lanyard, Contour ES headphones and the Filter Lanyard (with filters in the lanyard).

Q

How long does free shipping take?

A

Free shipping uses USPS Priority Mail service and is 4-6 business days.

Q

What is the difference between High Fidelity and Pro?

A

The Professional High Fidelity Earplugs are the perfect choice for musicians, professionals, or anyone else who requires extreme sound accuracy. The Pro's reduce all frequencies by approximately the same level.
The High Fidelity Earplugs are perfect for those attending concerts, sporting events, have sound sensitivity, and also, anyone wanting to reduce noise while still maintaining sound accuracy. These reduce frequencies to a safer level without distorting the sound.

Q

What comes with the Security Radio Adapters?

A

The contents of the Security Radio Adapters are: R&L set of Black Molds, Open Silicone Tips in s,m,l, Set of Medium Foam Tips, Drawstring Carry Pouch and 1 back plug and 1 radio adapter back plug component piece.

Q

I have piercings in the concha of my ear, can I use these?

A

We recommend that you do not mold with any in-ear piercings. The piercings must be removed before molding as the molding material may adhere to the piercings.

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