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Warranty & Returns

 

RETURN POLICY

 

We take pride in every single Decibullz® product and we want you to be 100% satisfied with your purchase. 

You may exchange or return any products purchased at Decibullz.com for a full refund, less original shipping chargers, based on the original form of payment, within 30 days of the date of purchase. Unopened products can be exchanged at any time. Please note that you will be responsible for the shipping charges for the original order as well as the charges to ship products back to or facility. If the product has been opened or used, restrictions may apply.  

If you think you may have received a defective product, please contact us immediately at support@decibullz.com 

If you purchased your Decibullz® product through one of our certified retailers please follow their policy for returns. If for some reason they are not able to help you let us know and we will do what we can to help. 

 

WARRANTY

 

Every Decibullz® product is covered under a 1-Year Limited Warranty in the U.S.

The Decibullz warranty protects the original owner and all subsequent owners, provided that the Decibullz product was purchased within the United States from an authorized dealer who was authorized by the Decibullz manufacturer to sell such products at the time of the original purchase.

Except as specified below, the Decibullz warranty covers all defects in material and workmanship. The Decibullz manufacturer reserves the right to replace a discontinued model with a comparable model. Any replacement parts may be new or rebuilt.

The following are not covered: damage caused by accident, misuse, abuse, product modification or neglect; damage occurring during shipment; damage from failure to follow instructions contained in the instruction manual and instructional videos; damage resulting from the performance of repairs by someone not authorized by the Decibullz manufacturer; damage caused by installation of parts that do not conform to Decibullz specifications; products not used for their intended purpose; any claims based on misrepresentations by the sell; products with any serial number removed or defaced; or products sold on an 'as is' or final sale basis. The Decibullz manufacturer's liability is limited to the repair or replacement, at the option of the Decibullz manufacturer, of any defective product.

However if your headphones broke because of something you did, like accidentally step on them or put them through the wash - we got your covered. We will give you 50% of the current MSRP value in the form of a coupon code you can use on our website. 

 

SHIPPING POLICY

 

All orders will ship within two business days of the original transaction. Pre-orders require immediate payment and will ship to consumers when the item/items become available. You will receive an email confirmation once your package has shipped. Domestic delivery can be expected within 3-5 business days from time of shipping. International delivery can be expected in as little as 10-15 days, but can take up to 4 weeks from time of shipping. Decibullz does not guarantee delivery by a specific date, nor are we responsible for delays caused by carrier strikes or inclement weather.