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FAQ

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Q: What are Decibullz®?

A: Decibullz® are a custom-molded earphone system. They are molded by you to the unique shape of your ears. Because Decibullz® are custom molded they will not fall out, they will never hurt and they sound amazing. 

Q: How do Decibullz® work?

A: Decibullz® are very easy to mold. Simply heat the molds in a cup of hot water and shape them to your ears. That's it! 

Q: What are Decibullz® molds made of?

A: The Decibullz® molds are made of a thermoplastic with a low melting temperature. 

Q: Why can’t I leave my Decibullz® in my car?

A: Exposing your Decibullz® to excessive heat will melt your molds and can also damage your earphones. Use the included case to protect your earphones. 

Q: If I mess up the first time molding my Decibullz® can I try again?

A: Yes!. Decibullz® are the only earphones in the world that are re-moldable. You can keep molding them until you get the perfect fit. Take a look at our remolding videos found on this site to see how easily Decibullz® can be re-molded. 

Q: I have molded my Decibullz® Adapters to my earphones and now my earphones don't sound as good as they did with the normal tips. Can this be fixed?

A: Yes and no. The sound quality of your earphones greatly depends on the type of earphones you have and how well your Decibullz are molded. You may be able to mold your Decibullz again to get a better sound out of your earphones. Click HERE to see our Re-Molding Video.

Q: I think there is too much molding material than what is needed for my ears. Can I remove some of the material?

A: Yes. We recommend using scissors to cut off the surplus immediately after the heating process. 

Q: My earbuds don’t feel like they are in deep enough. They feel comfortable and don’t fall out. But they just don’t feel like other earbuds I have used. Is that normal? 

A: Yes. Decibullz® use the outer ear to keep the earphone in place instead of the ear canal. This makes the earphones much more comfortable. It may take some users a bit to get used to. 

Q: Do Decibullz® have a warranty?

A: Yes. Decibullz® come with a 1-year manufacturer’s warranty that covers all manufacture defects. 

Q: Can I ski or snowboard in my Decibullz®?

A: Yes! Decibullz® are great for all snow sports! 

Q: Will the Decibullz® remote and microphone work with my smartphone?

A: Yes. The Decibullz® single button remote and microphone was designed to work with most smartphones. 

Q: Can I use Decibullz® molds on other headphone brands?

A: Yes. We do offer molds that work with third party earphones that use a standard silicone tip. Note: The Decibullz® molds may change the sound characteristics of your earphones depending on the model of earphone use and how well the molds are fitted. 

Q: What is the difference between the BZ100 and BZ200 Decibullz® Custom Earphone Adapters?

 

A: The BZ100 model has a larger opening than the BZ200 to accommodate earphones with larger diameter nozzles and casings.  

Q: I have trapped my earphone with the molding material, how do I remove it?

A: Use a blowdryer to gently heat the mold until the molding material is soft. Then remove the molding material from the earphone.  

 

If you have any other questions about Decibullz® don't hesitate to contact us at support@decibullz.com